Magna Infotech Pvt Ltd

Hi ,

We are having an opening for a service desk engineer @ Mumbai. 

Job Discription:

1. Answering calls from end users 2. Creation of Ticket and Routing

3. Password Resets
4. Providing status check of tickets to users.
5. Follow-up with support teams to ensure user is recipient of the required service
6. Willingness to work in a 24/7 work environment.

Skill Set:1. Proficiency in MS Office 2003
2. Should have sound knowledge of IT industry and skills.
3. Possess good communication skills (English).
4. Knowledge of Incident Management Tool Remedy desirable

Email Address : gpallavi@magna.in